Client Servicing

Roles and Responsibilities:

Efficiently handle the customer service operations for international clients spread across 89

countries

To convince and convert clients in order to meet revenue targets

Work in collaboration with the Project Management Team for efficient project management.

Shoulder responsibility for effective email communication with international clients and the home

team.

Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby

increasing business

Work in collaboration with the Marketing team for the implementation of strategies

Manage B2B accounts and handle client calls effectively.

Desired Candidate Profile:

Graduates from any field/ MBA Freshers

Desirable: 1 year of experience in a Customer service role

Desirable: Knowledge about Scientific Publications and STEM industry

Knowledge of MS Office

Coordination and effective decision-making skills

Good verbal and written communication skills

Ability to prioritize tasks according to urgency and impact

Should be flexible to work in rotational shift timings.

Should be flexible to work in rotational Saturday and Sunday working environments.