Client Services Support Specialist Trainee

As a part of Availity, a diverse group of talented individuals in the US Healthcare industry, you will play a crucial role as the primary point of contact for our Contact Center. Your main responsibilities will include educating users on product features, benefits, and promptly resolving their issues to ensure customer satisfaction and loyalty. Key Responsibilities: - Professionally manage inbound and outbound international customer calls - Ensure compliance with company policies and execute tasks as per work instructions - Troubleshoot and resolve customer issues efficiently - Meet productivity and quality targets - Accurately document customer interactions - Initiate post-call actions such as ticket submissions for various requests Qualifications Required: - Excellent verbal and written communication skills - Strong comprehension abilities - Multitasking capabilities with an empathetic and solution-oriented approach - Proficiency in typing and keyboard navigation - Willingness to work night shifts - Flexibility to work from the office on all working days In this role, you will undergo a comprehensive training program to equip you with the necessary knowledge and skills to effectively address customer concerns and provide outstanding support. Availity values a collaborative and open culture, with communication and engagement at its core. It is a remote-first company that prioritizes the use of cameras during virtual meetings to enhance communication, security, and productivity. Candidates applying for this role must be willing to use a camera during all virtual meetings to ensure effective communication, build strong working relationships, maintain security, and protect sensitive company information. Join Availity in revolutionizing the healthcare industry with your skills and passion for innovation.,