Client Services Support Specialist Trainee

As a candidate for the Contact Center role at Availity, you will be the primary point of contact for our customers, ensuring their satisfaction by educating them on product features, benefits, and resolving issues promptly. Your role as a brand ambassador is crucial in retaining existing clients and potentially attracting new ones through positive referrals. Your responsibilities will include: - Professionally managing inbound and outbound international customer calls - Ensuring compliance with company policies - Executing tasks in line with work instructions - Troubleshooting and resolving customer issues efficiently - Meeting productivity and quality targets - Documenting customer interactions accurately - Initiating post-call actions such as ticket submissions for various requests The ideal candidate for this role possesses: - Excellent verbal and written communication skills - Strong comprehension abilities - Multitasking capabilities with an empathetic and solution-oriented approach - Proficiency in typing and keyboard navigation - Willingness to work night shifts - Flexibility to work from the office on all working days Availity values a collaborative and open culture, with communication and engagement at its core. As a remote-first company, we prioritize the use of cameras during virtual meetings to simulate an office environment and enhance communication, security, and productivity. Candidates must be willing to use a camera during all virtual meetings to ensure effective communication, build strong working relationships, maintain security, and protect sensitive company information. Join Availity in revolutionizing the healthcare industry with your skills and passion for innovation.,