Client Services - Senior Manager

What does a Senior Client Services Manager really do? You will support one of our key accountrelationships, through the client lifecycle under the guidance of a Director or Senior Director andensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teamsperformance, so not just anyone is qualified for this position.

Imagine yourself going to work with one thing on your mind: you will be supporting the clientsservices team whose job is to support the fastest growing companies to scale their domestic andinternational operations. As you tackle your new tasks for the day, you know that it will lead to onething: that you will work directly with our management team to hire and train key players.As a Senior Client Services Manager, you will:

Collaborate with our global operations and support teams, and your clients executive and operational teams to ensure success.

Monitor your teams growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives.

You will impact and witness first hand the companys annual revenue growth goals This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon. Must be willing to travel locally and internationally

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Requirements:

• Intermediate to advanced knowledge of Excel, Salesforce CRM, Salesforce Service Cloud, Google Suite, and Quantitative Modeling
• Experience in managing international teams
• Hands on experience with Process Improvement and Project Management
• Driven to self-improve and extend spheres of knowledge and influence
• Practical and action-oriented
• Ability to sell and be persistent and aggressive, inspire and persuade people
• Willing to work long hard hours, weekends
• Ability to travel up to 50% of the time
• Standing and sitting for sustained periods of time, at least 50%
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Responsibilities

In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives

Manage one or two strategic campaigns and as needed non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance

Manage regional office responsibilities

• Client Management (30%): Conducts weekly/monthly/quarterly business reviews
• Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams
• Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires and what is important for them to succeed
• Financial Management (25%): Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance
• Grows headcount, revenue and margins on accounts
• Communication (20%): Able to charm and influence people across the world
• Provides actionable feedback for improvement/course correction internally and externally
• Comfortable influencing across teams/stakeholders
• Professionally presents to groups and 1/1 and hosts engaging client visits
• Operational Management (15%): Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise
• Achieves expectations for their team's contribution to the Contractual KPIs for each account
• Reaches the Customer Satisfaction Score of 8+
• Responsible for the administration of internal/external reporting requirements
• Strategic Management (50%): Strategizes with clients to ID opportunities for growth
• Leads internal team to ensure we have focused on long and short-term objectives
• Identifies risks and provides solutions that allow for innovation and change
• Brainstorms with management/peers for best practices
• Continuously drives performance enhancement and drives real value initiatives for client regarding client needs