Client Services Representative: Funds & Banking

• Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support
• Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks
• Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion)
• Ensure query resolution till completion within agreed service levels and client satisfaction
• Commit to a culture of continuous improvement and centered on client service
• Deliver excellent client service while continuously challenging our process efficiency and behavior

Qualification

• Education:

  University degree (Bachelors) required

• Experience:

  Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/finance process
• Passion for dealing with clients and understanding of securities and global custody products
• Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies
• Strong problem-solving skills and ability to work under pressure
• Focused on client service and timely resolving of client enquiries
• Adaptable, motivated, self-directed, and driven (always staying up to date and improving)
• Fluent in English (any other European language is a plus)

Company Benefits & Perks

• Competitive salary package
• Performance-based annual bonus (cash and stocks)
• Group Medical & Life Insurance
• Modern offices with free amenities & fully stocked cafeterias
• Monthly food card & company-paid snacks
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus
• Frequent company-sponsored team-building events and outings