6 Global Custody Jobs

Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion) Ensure query resolution till completion within agreed service levels and client satisfaction Commit to a culture of continuous improvement and centered on client service Deliver excellent client service while continuously challenging our process efficiency and behavior Qualification Education: University degree (Bachelors) required Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/finance process Passion for dealing with clients and understanding of securities and global custody products Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies Strong problem-solving skills and ability to work under pressure Focused on client service and timely resolving of client enquiries Adaptable, motivated, self-directed, and driven (always staying up to date and improving) Fluent in English (any other European language is a plus) Company Benefits & Perks Competitive salary package Performance-based annual bonus (cash and stocks) Group Medical & Life Insurance Modern offices with free amenities & fully stocked cafeterias Monthly food card & company-paid snacks Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus Frequent company-sponsored team-building events and outings

Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion) Ensure query resolution till completion within agreed service levels and client satisfaction Commit to a culture of continuous improvement and centered on client service Deliver excellent client service while continuously challenging our process efficiency and behavior Qualification Education: University degree (Bachelors) required Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/finance process Passion for dealing with clients and understanding of securities and global custody products Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies Strong problem-solving skills and ability to work under pressure Focused on client service and timely resolving of client enquiries Adaptable, motivated, self-directed, and driven (always staying up to date and improving) Fluent in English (any other European language is a plus) Company Benefits & Perks Competitive salary package Performance-based annual bonus (cash and stocks) Group Medical & Life Insurance Modern offices with free amenities & fully stocked cafeterias Monthly food card & company-paid snacks Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus Frequent company-sponsored team-building events and outings Depending upon the shifts The benefits package is subject to change at the management's discretion

Resolve client inquiries via calls, chats, and e-mails for asset and cash transfers related to client support Closely work with our back office to manage and resolve all securities-related queries from our clients globally, including systematic follow-up to resolve pending transfers/settlements, differences, and breaks Support Operations Service in their Securities/Global Custody day-to-day transactional business in the field of Settlement (clarifications and follow-up on Settlements completion) Ensure query resolution till completion within agreed service levels and client satisfaction Commit to a culture of continuous improvement and centered on client service Deliver excellent client service while continuously challenging our process efficiency and behavior Qualification Education: University degree (Bachelors) required Experience: Previous client service experience within the financial and security service industry, preferably in the area of Settlement (Securities transfers of all kinds) and/or Cash transfers / Or MBA apprenticeship with a finance profile / or three years of Inbound Client services experience in the International BPO industry for banking/finance process Passion for dealing with clients and understanding of securities and global custody products Can-do mentality with proven ability to increase client satisfaction (you're a keen observer and problem solver) and with a flair for new technologies Strong problem-solving skills and ability to work under pressure Focused on client service and timely resolving of client enquiries Adaptable, motivated, self-directed, and driven (always staying up to date and improving) Fluent in English (any other European language is a plus) Company Benefits & Perks Competitive salary package Performance-based annual bonus (cash and stocks) Group Medical & Life Insurance Modern offices with free amenities & fully stocked cafeterias Monthly food card & company-paid snacks Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus Frequent company-sponsored team-building events and outings

Perform daily reconciliation of Nostro accounts, Client Asset Segregation (CAS A/C), Transfer Agency, and Internal Accounts. Handle domestic securities reconciliation Reconcile across major asset classes equities, fixed income, and derivatives. Required Candidate profile Investigate and resolve breaks, liaising with global custodians, brokers, and internal stakeholders. Maintain strong process documentation and ensure compliance with regulatory standards. Perks and benefits Perks and Benefits

Interactive Brokers Group, Inc. is a global financial services company with a strong presence in over 15 countries. With a reputation for financial innovation and cutting-edge technology, we offer electronic brokerage services in various financial instruments to clients worldwide. Recognized as the #1 online broker by Barron's for six consecutive years, we are committed to simplifying and enhancing financial opportunities through state-of-the-art technology. As part of our team, you will be responsible for resolving client inquiries related to asset and cash transfers through various communication channels such as calls, chats, and emails. Working closely with our back office, you will manage and resolve securities-related queries globally, ensuring timely resolution and client satisfaction. Additionally, you will support Operations Service in day-to-day transactional business in the field of Settlement, focusing on clarifications, follow-up, and completion. To excel in this role, you should hold a University degree and have previous client service experience in the financial and security service industry, particularly in the area of Settlement and/or Cash transfers. A passion for client interaction, understanding of securities and global custody products, and a proactive approach to problem-solving are essential. Fluency in English is required, and proficiency in any other European language is a plus. The ability to work under pressure, adaptability, and a commitment to continuous improvement are key attributes we are looking for in potential candidates. In return for your contributions, we offer a competitive salary package, performance-based annual bonus, group medical and life insurance, and various other perks such as modern offices with free amenities, monthly food card, and company-paid snacks. Additionally, we provide a conducive work environment with team-building events, outings, and employee benefits that promote work-life balance. We are looking for individuals who are motivated, self-directed, and eager to grow within our organization while delivering excellent client service and embracing new technologies. Join our dynamic, multi-national team and be a part of a company that values innovation, client service, and employee development.,

Minimum of 8 years in Global Custody. Proven expertise in product & pricing strategy. Strong understanding of custody operations, asset servicing, settlement, and safekeeping. Hands-on experience in front-ending client interactions.