Client Services Associate Manager

The Client Services Associate Manager will be responsible for managing a team of Project Managers and Associate Project Managers involved in coordinating and executing eDiscovery Projects for North America clients across various geographies. Your role within the Client Services Team will require relevant experience in team management and service delivery in eDiscovery, along with a successful track record of leading high-performing teams to drive client service delivery in a dynamic environment. Your key responsibilities will include: - Establishing best practices for data management, processing, and analysis in the eDiscovery process. - Leading and overseeing day-to-day client requests and team activities. - Implementing procedural changes to enhance workflow, quality, and process efficiencies. - Providing technical leadership and innovative solutions for custom client requirements. - Collaborating with clients, client services directors, and other senior contributors to mentor team members. - Assessing team resources and project allocation to optimize team utilization. - Supervising, training, and coordinating team tasks as the senior point of contact to meet client deadlines. - Ensuring employee performance aligns with company goals, providing feedback, and assisting with evaluations. - Identifying training needs and offering coaching and mentoring for team members. - Recognizing and celebrating achievements and outstanding performance. - Cultivating an environment of trust, open communication, creative thinking, and teamwork. - Planning project coverage and coordinating during leaves/holidays. - Addressing process-related queries and promoting departmental collaboration. - Approving SAP time entries and ensuring team utilization complies with targets. - Verifying invoice accuracy and alignment with respective PM groups. Requirements for this role include: - Minimum of 7 years of eDiscovery experience with team management expertise. - Proficiency in the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM). - Strong communication skills for presenting complex concepts to diverse audiences. - Effective leadership and managerial capabilities. - Flexibility to work during US hours - 6 PM to 3 AM IST or 8 PM to 5 AM IST. - Ability to build positive relationships with clients, particularly at the executive level. If you are passionate about working in a high-growth environment with dedicated and enthusiastic individuals, this opportunity to lead the Client Services team may be the perfect fit for you.,