Client Services Associate

As a Client Services Associate in the Prime Prematching team, you will support unmatched or failed trades for clients trading across markets. You will ensure efficient execution of Pre-matching and Fails management activities while collaborating with various internal and external counterparts. Your role involves maintaining stringent controls in daily trade matching activities across diverse markets.

Job responsibilities:

• Process all BAU related activities (Pre-matching) in accordance with agreed SLA.
• Agree on all PO’s with counterparties in a timely manner.
• Follow up on all high-value trades thoroughly and escalate appropriately.
• Prioritize trades while considering CSDR penalties.
• Prepare client-specific reports and distribute them among key stakeholders.
• Escalate any exceptions involving deviation from SOPs or inability to process work within stipulated Turnaround Time to Functional Leads/Managers/VP immediately upon identification.
• Collaborate with Middle offices to increase STP rate for clients.

Required qualifications, skills and capabilities:

• Banking experience of 7 years.
• At least 2 years’ experience in Pre-matching, Settlements, and Fails management.
• Excellent communication skills, both written and verbal.
• Strong control mindset.

Preferred qualifications, skills and capabilities:

• Ability to coordinate and collaborate with stakeholders across the globe.
• Deliver strategic solutions for the client.
• Act as the SME within the team and provide guidance and training to FTCs.
• Perform root cause analyses on new/recurring issues or control gaps. t.