The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.
A Day in The Life Typically Includes:
- Interacting and managing customer relationships through email or phone
- Analyzing and troubleshooting customer queries and see it through closure
- Helping user s complete transactions on the Infor Nexus platform, while understanding their specific buyer seller relationship requirements
- Communicating with various departments within Infor Nexus and our partners
- Work on customer cases using industry standard problem management tools
- Get trained and handle issues related to Infor Nexus Products
What You Will Need:
Bachelor s Degree
Technical knowledge in terms of computer applications and software
3-6 years of Customer Service experience and/or Operations experience supporting a software application is preferred
Experience in similar and relevant companies are preferred
What Will Put You Ahead
Preferred Qualifications:
Should have good proficiency in verbal and written English language
Interpersonal and customer relations skills are essential
Should have troubleshooting skills on supporting a software application for clients
Should have eagerness to learn new technology and new ways of problem solving
Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies
Understanding of EDI or related Data interchange technology is an added advantage
Understanding of working in a supply chain company is an added advantage
Ability to multitask and work in a deadline/time sensitive environment
Ability to work independently and in a team environment
Should be ready to work in shifts in a 24/7 model