Client Service Executive

Job description Role & responsibilities Co-coordinating with the clients building and maintaining client relationship and providing efficient and quality service delivery Pre-screening the background verification forms to ensure complete details and supporting doc's are provided by the employees and to co-ordinate with the client SPOC regards to insufficient details. Scrutinize the docs and details provided by the employee for fake companies, fake universities, forged or fake docs and immediately intimate the client if found any. Processing the background verification forms as per the client's requirement for different checks like address, education, prior employments, reference, criminal record, India and global data base check. Work with the cliental protocol and help the client to close case. Responsible for raising invoices, billing and Collections for the delivered reports/project wise on monthly basis for collection of payment with the proposed timeframe. MIS reporting to the clients and the Management on regular basis aiding decision making and also handling escalations calls. Desired Candidate profile: Excellent interpersonal and communication skills along with client relations management. Ability to communicate diplomatically and acquire required information. Meeting/exceeding client service level to ensure quality and standards for the branch. Role & responsibilities Preferred candidate profile Perks and benefits