Posted:4 days ago|
Platform:
On-site
Full Time
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Become a bridge between client’s stakeholders and agency’s stakeholders.
• Write a detailed brand brief and campaign brief for smooth execution.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Coach and support team members to help them meet client’s goals.
• Keep records and documentation of client interactions.
• Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.
Requirements:
• Excellent communication skills and the ability to anticipate the needs of clients.
• Should possess strong problem solving skills and the ability to make sound judgement calls.
• Superior organizational and time management skills.
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
• Ability to speak a second language is an asset.
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