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KLM Laboratories
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Client Service Executive

Client Service Executive

KLM Laboratories

2 - 4 years

3 - 4 Lacs

Bengaluru

Posted:5 months ago| Platform:

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Skills Required

Client Communication Client Servicing Client Relationship Client Handling

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

The Client Service Executive is responsible for managing client relationships, ensuring the delivery of exceptional virtual assistance services, and acting as the key liaison between clients and the virtual assistance team. This role involves understanding client needs, coordinating with internal teams, and ensuring client satisfaction and retention.

Roles and Responsibilities:

Regular client communication through telephone and emails
Understand the clients, their requirements and develop a close business relationship
Act as SPOC for clients
Organizing, scheduling and liaising with our QA teams to deliver the top-notch service to clients
Timely responses and resolutions of client queries and requests to agreed SLAs
Generating revenue and working to KPIs
To work closely within the team and outside the team to complete the client tasks, quires
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

Education:
Graduation or Post Graduation
Experience:
Having experience in handling UK/US/FE-based clients with a minimum of 2years of work experience

Working Conditions:

This is a full-time position with the flexibility of remote work.
Five days of working with fixed days off on Saturday and Sunday.
Ability to work in flexible shifts.

Interested Candidates can share CV to hr@ossisto.com

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Client Service Executive