Client Service Executive/ Virtual Assistants

1 - 3 years

2 - 4 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

  • Regular client communication through telephone and emails
  • Understand the clients, their requirements and develop a close business relationship
  • Act as SPOC for clients
  • Organizing, scheduling and liaising with our QA teams to deliver the top-notch service to clients
  • Timely responses and resolutions of client queries and requests to agreed SLAs
  • Generating revenue and working to KPIs
  • To work closely within the team and outside the team to complete the client tasks, quires
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Qualifications:

  • Education:

    Graduation or Post Graduation
  • Experience:

    Having experience in handling UK/US/FE-based clients with a minimum of 2years of work experience

Working Conditions:

  • This is a full-time position with the flexibility of remote work.
  • Five days of working with fixed days off on Saturday and Sunday.
  • Ability to work in flexible shifts.

Interested Candidates can share CV to hr@ossisto.com

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