Client Retention Associate

Roles and Responsibilities: Develop and nurture strong client relationships to build trust, loyalty, and long-term partnerships. Understand client needs and objectives, ensuring that all interactions and solutions are aligned with their goals. Analyze client and customer data to identify key trends, usage patterns, and areas for improvement in service delivery. Proactively engage with clients to gather feedback, anticipate challenges, and provide timely support. Address and resolve client concerns swiftly and effectively, ensuring a seamless experience and high satisfaction. Educate clients about product features, updates, and best practices to maximize value and adoption. Track and monitor key client success metrics (KPIs) related to satisfaction, engagement, and retention; implement data-driven improvement strategies. Collaborate cross-functionally with sales, product, and support teams to enhance the overall client experience and deliver consistent value. Act as a client advocate, representing their voice within the organization to influence product and service enhancements. Contact Details: No - 9601637787 Mail - neeraj.jasaliya@petpooja.com