Client Relationship Officer - Textile

Job Description

Job description Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides. 1 . Accompany the client throughout the year - Inform the client about the certification schemes he is interested in and answer related questions - Inform the client about Ecocert certification process and tools and answer related questions - Follow up internally on client requests and on the clients certification process to ensure a good quality of service - Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests - Refer the client or its requests to the appropriate internal resource based on its needs - Process complaints, involve the necessary resources internally and ensure follow up 2 . Proceed with renewals - Inform the client about the renewal process, required actions and associated deadlines - Issue renewal quotation if required - Issue invoice order and communicate invoice - Support to collect receivables 3 . Process changes requests - Gather and process changes requests from the clients - Communicates changes to relevant staff internally where necessary and ensure follow-up - Issue additional quotation and invoices order if necessary 4 . Audit follow up - Follow-up with the client to ensure receipt of necessary corrective action and/or evidence. - Process corrective actions/evidences or allocate internally if evaluation competence is required. Profile Education: Bachelor/Diploma in Textile Experience : Minimum 1 year experience in the textile industry Behavioural skills: - Global vision and professional judgement - Courage and decision making - Agility and Adaptability - Communication and interpersonal skills - Proactivity and creativity - Diligence - Organisation and anticipation Remuneration: As per industry standards Type of contract: Full time contract Please send your CV and cover letter Perfect match Act for a sustainable world FOLLOW THE SWALLOW ON SOCIAL NETWORKS