Client Relationship Officer

Job Summary:

The Client Relationship Officer is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and promoting long-term engagement. This role involves understanding client needs, addressing concerns, offering tailored solutions, and acting as a liaison between the client and internal teams.

Key Responsibilities:

• Act as the primary point of contact for assigned clients.
• Develop and maintain positive, long-term relationships with clients.
• Understand client needs and provide appropriate products, services, or solutions.
• Handle client inquiries, requests, and complaints professionally and promptly.
• Coordinate with internal departments to ensure client requirements are met.
• Prepare reports on client interactions, feedback, and service issues.
• Identify opportunities to upsell or cross-sell company offerings.
• Conduct regular follow-ups and client satisfaction checks.
• Assist in onboarding new clients and ensuring smooth transition.
• Maintain accurate client records using CRM tools.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, sales, or client management.
• Strong interpersonal and communication skills.
• Customer-focused attitude with a proactive approach to problem-solving.
• Ability to handle multiple client accounts effectively.
• Proficiency in CRM software and MS Office (Word, Excel, Outlook).
• Excellent organizational and time-management abilities.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person