Client Relationship Officer

Job Description

Job Summary: The Client Relationship Officer is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and promoting long-term engagement. This role involves understanding client needs, addressing concerns, offering tailored solutions, and acting as a liaison between the client and internal teams. Key Responsibilities: Act as the primary point of contact for assigned clients. Develop and maintain positive, long-term relationships with clients. Understand client needs and provide appropriate products, services, or solutions. Handle client inquiries, requests, and complaints professionally and promptly. Coordinate with internal departments to ensure client requirements are met. Prepare reports on client interactions, feedback, and service issues. Identify opportunities to upsell or cross-sell company offerings. Conduct regular follow-ups and client satisfaction checks. Assist in onboarding new clients and ensuring smooth transition. Maintain accurate client records using CRM tools. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. 1–3 years of experience in customer service, sales, or client management. Strong interpersonal and communication skills. Customer-focused attitude with a proactive approach to problem-solving. Ability to handle multiple client accounts effectively. Proficiency in CRM software and MS Office (Word, Excel, Outlook). Excellent organizational and time-management abilities. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: Customer relationship management: 1 year (Preferred) Language: English (Preferred) Work Location: In person