Client Relationship Manager (US)

Client Relationship Manager

pre-close customer conversations

protect customer commitment

retention and relationship ownership role

Key Responsibilities

• Speak directly with US customers before their sales consultation
• Reinforce expectations, value, and next steps clearly and confidently
• Handle objections, doubts, hesitation, and cancellation intent
• De-escalate emotional or skeptical customers without discounts
• Prevent pre-close cancellations and no-shows
• Maintain strong customer trust and confidence throughout the pre-close stage
• Coordinate closely with internal scheduling and sales teams
• Take ownership of outcomes, not just tasks
  

Requirements

• 5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role
• Direct experience handling US customers over phone
• Proven experience managing:
• Cancellation intent
• Objections
• Difficult or emotional conversations
• Strong command of spoken English with a neutral, professional accent
• Ability to think clearly under pressure and respond in real time
• Comfortable leading conversations without scripts
  

Benefits

• Clear scope of responsibility and decision-making authority
• Direct interaction with US customers and internal leadership
• Structured processes and defined expectations
• Professional, performance-accountable work environment
• Opportunity to shape and own pre-close customer communication standards
• Career progression based on capability and consistency, not sales numbers
• Paid leave and standard company holidays