Client Relationship Manager

JOB DESCRIPTION :-

➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or services.

➢ Acting as a point of contact for complaints and escalating issues to the concern.

➢ Understand client queries and solve them in any manner

Key skills for Client Relationship Management :-

➢Polite disposition.

➢Ability of rigorous follow up.

➢The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢Ability to understand the circumstances and act accordingly.

➢Proactive.

➢Thorough knowledge of products/services.

➢Always available on calls

Salary: Remuneration for this post should be under 15k to 20k.

P:S - CRM should stay at a maximum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the client’s queries. Support them to retain your clients.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Work Location: In person