Client Relationship Executive

The Key Accounts Executive will be the primary point of contact for designated clients, responsible for managing relationships end-to-end, understanding client requirements, coordinating with internal teams, and ensuring flawless execution of all projects. This is a client-facing, high-ownership role for a young, energetic, and creative individual who thrives in a fast-paced environment. Client Relationship Management Manage and grow relationships with assigned key accounts (malls & event companies). Regularly engage with client decision-makers to understand needs, new briefs, and upcoming opportunities. Build long-term trust through consistent communication, responsiveness, and quality delivery. Briefing & Concept Development Collect and interpret client briefs with clarity. Collaborate with the creative team to develop impactful concepts and presentations. Work closely with the operations & production teams to assess feasibility and align on execution plans. Deliver and present concepts, proposals, and pitches to clients confidently. Project Execution & Coordination Act as the single point of contact (POC) for the client throughout the project lifecycle. Drive internal coordination to ensure timely production, installation, and delivery. Oversee on-ground execution standards, ensuring quality output and adherence to client expectations. Troubleshoot and resolve operational issues proactively. Commercials & Finance Coordination Work with the Accounts & Finance team to ensure timely issuance of Purchase Orders (POs). Track project budgets, approvals, and commercial terms throughout the execution. After project completion, ensure timely invoicing and payment collection. Maintain healthy account-level financial hygiene. Business Growth & Ownership Take full ownership of the business generated from assigned key accounts. Identify growth opportunities, seasonal campaigns, and strategic initiatives to increase account revenue. Maintain regular account reviews and performance updates.