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Edunova Innovation Lab Private Limited
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Client Relationship Executive

Client Relationship Executive

Edunova Innovation Lab Private Limited

1 - 31 years

1 - 3 Lacs

mani nagar ahmedabad

Posted:14 hours ago| Platform: Apna logo

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Skills Required

service support communication documentation excel crm management

Work Mode

On-site

Job Type

Full Time

Job Description

Department: Insurance Location: Maninagar - Ahmedabad Mode: Onsite Role Overview We are hiring Customer Relationship Executives (CRE) for our insurance team. In this role, you will be responsible for engaging with customers, handling queries, and ensuring a smooth service experience. The role focuses on building strong client relationships and driving customer satisfaction through timely support and communication. Key Responsibilities Call customers for policy renewals, pending premiums, and follow up on insurance leads Clearly explain policy features, premiums, coverage, exclusions, and benefits Assist customers with KYC, documentation, policy updates, and basic claim-related queries Maintain accurate policy details, call logs, and customer records in the system Collect customer feedback and share important points with the team Build trust through polite communication and regular follow-ups Achieve daily/weekly calling and renewal targets Qualifications & Skills Experience: Minimum 1 year in telecalling, customer service, insurance sales, or similar calling roles Education: Graduation preferred Skills Required: Fluency in Gujarati (mandatory) Good communication in Gujarati and basic Hindi/English Strong phone-handling and active listening skills Basic computer knowledge (Excel, Email) Comfortable using CRM or policy management systems Good time management and follow-up discipline

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Client Relationship Executive