Client Relationship Executive

Job Description

About AEROBIX: AEROBIX is one of Kerala’s fastest-growing fitness brands, offering premium personal training, women-focused group classes, and science-backed fitness solutions. We're seeking a confident, organized, and compassionate Client Relationship Executive to be the face of our studio—someone who ensures a seamless client experience from enquiry to enrolment. Key Responsibilities: Welcome and assist clients with a friendly, professional approach Handle all client enquiries via walk-in, phone, and WhatsApp Manage and convert incoming leads into paid memberships Schedule appointments, group sessions, and personal training slots Keep accurate records of leads, conversions, and client feedback Follow up with leads and clients to improve retention and satisfaction Coordinate with trainers and internal teams for smooth client onboarding Maintain cleanliness and organization of the reception and waiting area Required Qualifications & Skills: High school diploma or equivalent (Medical or administrative certifications preferred) Excellent verbal and written communication skills Excellent organizational skills and attention to detail Empathy, professionalism, and a strong customer-service mindset Basic computer skills (Excel, WhatsApp Business, CRM or booking software) Fluency in Malayalam and basic English (spoken & written) Preferred Qualifications: Experience in healthcare, wellness, or fitness industry front desk roles Experience in sales, lead handling, or customer support roles Confidence in handling client objections and converting leads Familiarity with gym operations or fitness-related services Social media or WhatsApp communication experience is a plus Job Type: Full-time Pay: ₹9,528.44 - ₹22,955.40 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Preferred) Work Location: In person Application Deadline: 26/06/2025