Client Relations Manager(CRM)- Retail B2B

About Us:

Sohii India https://sohii.in

We are looking for a motivated and proactive Client Relations Manager to support our offline retail and distribution presence.

Key Responsibilities:

· Proven Experience in Client Relationship Management.

· Develop a deep understanding of company products and services to better assist clients.

· Build, maintain and strengthen long term relationship with Clients.

· Serve as Primary Point of contact for Client Enquiries, issues and feedback.

· Assist in managing relationships with offline partners like baby stores, retail chains, standalone outlets, and distributors.

· Coordinate with stores on stock movement, product availability, and order processing.

· Support data collection from stores and help in preparing sales reports

· Collaborate with internal teams (logistics, marketing, accounts) to ensure smooth order fulfilment and promotional activities

· Conduct basic analysis of sales trends and suggest observations under guidance.

· Prepare and present regular reports on client interactions and feed back.

· Participate in onboarding new stores and supporting existing partner accounts

Must Have Skills :

• A graduate (any stream); MBA or commerce background is a plus
• 3-4 year of experience in sales, distribution, or coordination.
• Eager to grow in offline/B2B Retail Client Relations.
• Strong Client Coordination Skills
• Basic knowledge of Excel/Google Sheets
• Good communication and interpersonal skills
• Strong problem solving abilities and client oriented mindset.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person