Client Relations Manager IT Projects

As a Client Relations Manager at our company, you will be responsible for managing client communications, coordinating projects, and ensuring high customer satisfaction in the IT and software sectors. You will play a crucial role in facilitating clear dialogue between our technical teams and clients, guaranteeing smooth project delivery and fostering lasting partnerships. Key Responsibilities: - Act as the primary point of contact for assigned clients. - Interpret project requirements accurately and communicate them effectively to internal teams. - Collaborate with project managers and developers to ensure on-time project delivery. - Monitor project progress closely and provide regular updates to clients. - Identify opportunities to improve client satisfaction and project outcomes. - Handle client escalations with a solution-oriented mindset. - Maintain CRM data, gather feedback, and generate performance reports. Requirements: - Possess 2+ years of experience in client management, account management, or project coordination, preferably in the IT/software/SaaS industry. - Demonstrate excellent communication and relationship-building skills. - Exhibit strong organizational and multitasking capabilities. - Have a basic understanding of the software development lifecycle (SDLC) (optional). - Familiarity with tools such as Slack, Asana, Jira, or Trello is advantageous. In addition to the above, the company offers a dynamic work environment where you will: - Engage with cutting-edge IT and AI-driven projects. - Benefit from a hybrid and flexible work setup. - Be part of a collaborative and growth-oriented team culture. This is a full-time role suitable for individuals with varying levels of experience, including freshers. Language Requirement: English (Required) Shift Availability: - Night Shift (Preferred) - Day Shift (Preferred) Willingness to Travel: 25% (Required) Work Location: In person,