Client Relations Associate

We are actively looking for talented individuals to join our team in the role of Client Servicing. If you have a passion for building strong relationships, delivering exceptional service, and working in a dynamic environment, we want to hear from you!

Key Responsibility Areas - Client Servicing Associate

Client Acquisition

1) Acquiring clients for different services i.e., B2C (Small and Heavy)

2) Cross Selling to existing accounts

Client Servicing & Retention

1) Servicing existing clients in different queries (panel, shipment, order upload, NDR etc.)

2) Increase SOW of the existing accounts and ensure client retention by understanding the requirements and implementing it.

Reports

1) Checking and sharing different reports with existing clients (MIS,COD Remittance, NDR etc).

2) Preparing performance reports for key clientele (fortnightly) and suggesting feedbacks for business growth specifically for mark key accounts.

Knowledge & Skill

1) Deep understanding over different services, knowing end to end process for smooth business handling and management.

2) Providing training and assistance to new onboardings (clients & employees) for panel functioning and different inter team assistance.