Client Relation Executive

JD

Client Engagement & Support

• Act as the primary point of contact for clients, addressing queries and concerns promptly.
• Assist in onboarding new clients and explaining CARE LABS’ testing and compliance services.
• Maintain regular communication to ensure customer satisfaction and loyalty.

Documentation & Compliance Coordination

• Support clients in understanding NABL, ISO/IEC 17025, BIS, AOAC, USEPA, FAO, and FSSAI requirements relevant to their testing needs.
• Coordinate with the Quality Manager and technical teams to ensure accurate documentation and timely delivery of reports.
• Track client requests using dashboards, trackers, and QR-coded forms for transparency.

Business Development Support

• Identify opportunities for upselling and cross-selling CARE LABS’ services.
• Assist in preparing proposals, quotations, and presentations for prospective clients.
• Collect and analyze client feedback to improve service offerings.

Team Collaboration

• Work closely with laboratory, compliance, and audit-prep teams to align client expectations with operational capabilities.
• Share client insights to help refine SOPs, checklists, and service workflows

Required Skills & Qualifications

• Graduate degree (preferably in Life Sciences, Chemistry, or Business Administration).
• Strong communication skills in English and Telugu.
• Basic understanding of laboratory testing processes and regulatory standards.
• Ability to manage multiple client accounts with attention to detail.
• Proficiency in MS Office, CRM tools, and digital dashboards(Speed & accuracy)

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 2 years (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: In person