Client & Project Management Executive

About the Role: We are looking for a dynamic and detail-oriented Client Communication & Project Management Executive to join our team. As the primary point of contact between the company and its clients, you will be responsible for ensuring seamless communication, effective issue resolution, and fostering strong client relationships. Your role will be pivotal in enhancing client satisfaction and driving long-term retention. Key Responsibilities: - Serving as the main liaison between the company and clients, handling both inbound and outbound communications through email, phone, and messaging platforms. - Understanding client needs and providing prompt and effective support or solutions. - Coordinating internally with various teams such as sales, support, and operations to ensure client requirements are met. - Keeping detailed records of client interactions, feedback, and action items utilizing CRM tools. - Conducting regular follow-ups with clients to ensure their satisfaction and proactively address any concerns. - Assisting in the onboarding process for new clients, including documentation and walkthroughs. - Identifying opportunities for upselling or cross-selling based on client needs. - Generating regular reports on client feedback and communication metrics. Required Skills & Qualifications: - Bachelor's degree in Business, Communications, Marketing, or a related field. - Freshers to 1 year of experience in a client-facing or communication-focused role. - Excellent verbal and written communication skills in English (knowledge of additional languages is advantageous). - Strong interpersonal skills and the ability to build relationships effectively. - Capability to handle multiple tasks and work well under pressure. - Proficiency in CRM tools, email communication, and basic office software. - High level of professionalism, patience, and empathy.,