About the Role: We are seeking a dynamic and detail-oriented Client Communication & Project Management Executive to join our team. In this role, you will serve as the primary point of contact between the company and its clients, ensuring seamless communication, effective issue resolution, and a strong client relationship experience. You’ll play a critical part in enhancing client satisfaction and driving long-term retention. Key Responsibilities: Act as the main liaison between the company and its clients, handling inbound and outbound communications via email, phone, and messaging platforms. Understand client needs and provide timely, effective support or solutions. Coordinate internally with teams (sales, support, operations) to ensure client requirements are met. Maintain detailed records of client interactions, feedback, and action items using CRM tools. Follow up with clients regularly to ensure satisfaction and address concerns proactively. Assist in onboarding new clients, including documentation and walkthroughs. Identify opportunities for upselling or cross-selling based on client needs. Prepare regular reports on client feedback and communication metrics. Required Skills & Qualifications: Bachelor’s degree in Business, Communications, Marketing, or a related field. Freshers to 1 year of experience in a client-facing or communication-focused role. Excellent verbal and written communication skills in English. (Additional languages are a plus.) Strong interpersonal and relationship-building abilities. Ability to manage multiple tasks and work under pressure. Proficient with CRM tools, email communication, and basic office software. High level of professionalism, patience, and empathy. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹18,000.00 per month Schedule: Day shift Monday to Friday Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 18/06/2025
About the Role: We are seeking a dynamic and detail-oriented Client Communication & Project Management Executive to join our team. In this role, you will serve as the primary point of contact between the company and its clients, ensuring seamless communication, effective issue resolution, and a strong client relationship experience. You’ll play a critical part in enhancing client satisfaction and driving long-term retention. Key Responsibilities: Act as the main liaison between the company and its clients, handling inbound and outbound communications via email, phone, and messaging platforms. Understand client needs and provide timely, effective support or solutions. Coordinate internally with teams (sales, support, operations) to ensure client requirements are met. Maintain detailed records of client interactions, feedback, and action items using CRM tools. Follow up with clients regularly to ensure satisfaction and address concerns proactively. Assist in onboarding new clients, including documentation and walkthroughs. Identify opportunities for upselling or cross-selling based on client needs. Prepare regular reports on client feedback and communication metrics. Required Skills & Qualifications: Bachelor’s degree in Business, Communications, Marketing, or a related field. Freshers to 1 year of experience in a client-facing or communication-focused role. Excellent verbal and written communication skills in English. (Additional languages are a plus.) Strong interpersonal and relationship-building abilities. Ability to manage multiple tasks and work under pressure. Proficient with CRM tools, email communication, and basic office software. High level of professionalism, patience, and empathy. Show more Show less
About the Role: We are looking for a dynamic and detail-oriented Client Communication & Project Management Executive to join our team. As the primary point of contact between the company and its clients, you will be responsible for ensuring seamless communication, effective issue resolution, and fostering strong client relationships. Your role will be pivotal in enhancing client satisfaction and driving long-term retention. Key Responsibilities: - Serving as the main liaison between the company and clients, handling both inbound and outbound communications through email, phone, and messaging platforms. - Understanding client needs and providing prompt and effective support or solutions. - Coordinating internally with various teams such as sales, support, and operations to ensure client requirements are met. - Keeping detailed records of client interactions, feedback, and action items utilizing CRM tools. - Conducting regular follow-ups with clients to ensure their satisfaction and proactively address any concerns. - Assisting in the onboarding process for new clients, including documentation and walkthroughs. - Identifying opportunities for upselling or cross-selling based on client needs. - Generating regular reports on client feedback and communication metrics. Required Skills & Qualifications: - Bachelor's degree in Business, Communications, Marketing, or a related field. - Freshers to 1 year of experience in a client-facing or communication-focused role. - Excellent verbal and written communication skills in English (knowledge of additional languages is advantageous). - Strong interpersonal skills and the ability to build relationships effectively. - Capability to handle multiple tasks and work well under pressure. - Proficiency in CRM tools, email communication, and basic office software. - High level of professionalism, patience, and empathy.,