Client Partner - Medical Coding Denial

Access Healthcare

2 - 7 years

2 - 9 Lacs

Pune Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Medical Coding Voice And Accent Training Candidate Screening Communication Skills Call Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Client Partner

Key Responsibilities

Facilitate
new hire training
on English grammar fundamentals, voice, and accent.
Prepare recurring training reports for the respective training manager.
Assist the recruitment team in
screening candidates
for voice and accent proficiency.
Audit frontline agents calls
, record scores and observations on the call monitoring form.
Provide feedback and
coach the client partners
to improve their call handling, voice, and accent.
Work with stakeholders to implement and evaluate
communication skills, soft skills
, and call handling training programs.
Listen to calls on the operations floor and conduct
on-the-floor interventions
through coaching and feedback models.

Job Requirements

Strong interpersonal and communication skills
.
Excellent
facilitation and presentation skills
.
Ability to maintain data and
MIS (Management Information System)
as per training requirements.
Excellent knowledge of
English grammar, pronunciation, and accent usage
for calls, emails, and messaging.
Possess
good people management skills
.
Ability to create presentations for management reviews.
Willingness to work in a
night shift
.

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