Client Onboarding Analyst

The Client Onboard Analyst 1 role is a trainee professional position that requires a good understanding of various processes, procedures, and systems relevant to the assigned tasks. You should have a basic grasp of the underlying concepts and principles that form the basis of the job. It is essential to comprehend how your team collaborates with others to achieve the area's objectives. Your decision-making will involve evaluating factual information, and you will be expected to solve problems by selecting solutions based on your technical experience and precedents. Communication skills are key, as you must be able to convey information concisely and logically to diverse audiences. While your impact on the business is limited, your focus will primarily be on your own job responsibilities. Responsibilities: - Process client requests regarding system setup, including signatory updates and documentation lodgment. - Collaborate with internal partners to conduct systems maintenance following account opening and maintenance processes. - Provide timely responses to client and internal inquiries. - Prepare documentation for archiving purposes. - Adhere to relevant bank regulations when processing requests. - Stay updated on current procedures, internal rules, and external regulations, and incorporate changes into operational processes. - Update operation procedures documentation. - Ensure accurate and timely processing of client instructions while maintaining high levels of effectiveness. - Verify and authorize data entered into the systems. - Address queries efficiently and escalate urgent/risk issues through appropriate channels. - Support other teams or employees as directed by supervisors, which may include transitioning to different teams or processes. - Assist in project coordination, trainings, and other tasks assigned by supervisors. - Strive for high client satisfaction by demonstrating strong product and process knowledge and suggesting process improvements. - Participate in implementing validated process enhancements and user acceptance tests for new systems. - Maintain compliance with departmental procedures, compliance standards, and regulatory requirements to minimize losses. - Coordinate internal process projects and contribute to quality assurance processes. - Execute daily tasks effectively and be prepared to undertake additional work related to your role. - Assess risks prudently in business decisions, prioritizing the firm's reputation and compliance with laws and regulations. Qualifications: - Preferably previous experience in financial services. - Knowledge of bank products related to account opening and maintenance. - Experience in customer communication (internal/external) within the financial sector. - Familiarity with financial services and banking. - Strong attention to detail, PC skills (Excel, Word), and fluency in written and spoken English. - Ability to work under pressure, meet deadlines, and maintain a high level of loyalty and team spirit. Education: - Bachelor's/University degree or equivalent experience If you are a person with a disability requiring accommodation to use our search tools or apply for a job, please review our Accessibility at Citi policy. For more information, refer to Citi's EEO Policy Statement and the Know Your Rights poster.,