Client Implementation Analyst

Job Title- Client Implementation Analyst

Location- Mumbai, India

Role Description

The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).

Key tasks include (but not limited to) document generation, electronic banking system setups, performing creating testing, supporting the resolution of client queries and issues.

What well offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Adonis
• Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

• Proficiency in German speaking B2, C1 and C2 and writing; able to communicate in German with clients. Language skills: fluency in German (1-3 years of experience)
• 1-3 years of handling client facing role.
• 1 year of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German.