Client Delight Team Lead

Experience: 3+ years 

Job Type: Full- Time

Mode of Work: Work from Office

Location:

fintech or wealth management

leading or mentoring a team

·       Excellent communication (verbal & written) and conflict resolution skills.

·       Empathy-driven mindset with the ability to balance client satisfaction and business goals.

·       Basic understanding of equity markets with NISM Level 1 & 2 RIA certification.

Savart’s products, services, and client journey

·       Ensure individual excellence by owning high-value client relationships, solving queries, and identifying opportunities to improve their experience.

structured communication flows

Handle day-to-day escalations

·       Work cross-functionally with Product, Business, and Operations teams to resolve client issues and gather feedback for improvements.

·       Drive a culture of empathy, accountability, and continuous improvement within the team.

·       Exposure to high-growth startup environments.

·       Comfort with multilingual communication (Telugu, Hindi, etc. can be a plus).