Client Coordinator

Responsibilities:

• Build Relationships with Key Employees among Customers
• Create Plans to Address Clients' Business Needs
• Advise Clients on Creating Profitable Processes
• Schedule Regular Meetings with Customers to Ensure they Are Satisfied
• Act as Point of Contact for Complaints and Escalate Issues As Appropriate
• Help Sales Team Up-Sell or Cross-Sell Services and Products
• Ensure Both the Company and Clients Adhere to Contract Terms
• Study Competition to Find New Ways to Retain Customers
• Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers' Needs
• Handling Inquiries coming on company portals & helps to achieve team target.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person