Client Ambassador / Team Lead

Role & responsibilities

We are currently looking senior customer account representatives/client ambassador who should also oversee the data entry for production(factory orders) and retailer orders focusing on allocation/following up with the clients third party warehouse to make sure the freight is shipped out in a timely manner. Any experience working with US based importers and major retailers is a plus.

Preferred candidate profile

• Communicate daily with sales, operations and production/logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements
• Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing
• Supervise a team of data entry personnel to ensure production and sales order entry efficiency and accuracy as well as customer service related follow-up duties
• Run and analyze a series of daily and weekly reports and proactively address areas of concern
• Conduct month-end closing procedures
• 3-5 years of recent customer service management.
• Understanding of wholesale Import and Warehouse/Distribution
• Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required
• Must be analytical, detailed, and organized with excellent follow up skills
• Excellent verbal and written communication skills.
• Communication skills to keep the upper management updated on the health of their account(s).
• Ability to operate and succeed in a fast paced, rapidly changing environment
• Ability to maintain poise and a positive attitude in a challenging environment
• Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team
• Adept at comprehending and working with large quantities of data from a variety of sources
• Ability to rapidly learn and adapt to system and data changes