Assistant Manager - Digital Supply Chain

What youll do:

• Managing digital release workflows using global standards


• Ensure timely content ingestion and platform readiness


• Overseeing quality control and compliance using automation-driven QC tools


• Coordinating cross-region content launches and platform onboarding


• Collaborate with internal stakeholders and external partners to streamline end-to-end digital content supply chain operations, ensuring timely release across global platforms.


• Work closely with product and content managers to facilitate seamless digital publishing, adhering to standardized global release processes and applying platform best practices.


• Coordinate with international teams to proactively troubleshoot technical issues using modern workflow and incident management tools.


• Deliver metadata, media assets, and related ingestion activities within defined SLAs, enabling faster go-to-market for audio and video content.


• Oversee inbound and outbound quality control of content according to evolving digital platform requirements and AI-enabled compliance tools.


• Execute content ordering through the global order management system, aligning live dates with strategic release schedules.


• Collaborate with global media production and supply chain teams to ensure accurate ingestion into central repository systems, optimizing ingestion velocity.


• Resolve delivery-related issues by engaging with technical teams of digital streaming platforms (DSPs) and maintaining high operational responsiveness.


• Manage Apple Music (formerly iTunes) storefront health and performance metrics to ensure timely visibility of products, addressing tickets or exceptions immediately to avoid escalations.


• Oversee partner integrations, ensuring frictionless onboarding and alignment with global content supply workflows.


• Coordinate with regional affiliates (including US, Canada, and Middle East) to push content across digital platforms and manage cross-territory release dependencies.


• Map asset and metadata data to internal systems to support revenue tracking, content monetization, and performance reporting.


• Address international team queries related to global repertoire and catalog prioritization with clarity and operational agility.


• Liaise with broadcast delivery vendors (e.g., Prime Focus) to streamline ingest-to-delivery workflows for linear and digital broadcast partners.


• Manage third-party integrations via content distribution dashboards, ensuring robust system connectivity and automation readiness.


• Resolving platform exceptions and minimizing operational escalations


• Enhancing metadata strategy to improve searchability and algorithmic reach


• Managing integrations and dashboard-based digital distribution systems

Who you are:

• Postgraduate; BE preferred


• 1-3 years in Music, Media, or Digital Supply Chain


• Strong knowledge of digital operations and global release processes


• Expertise in content ingestion systems and partner delivery


• Understanding of digital audio/video specs and basic QC standards


• Advanced Excel and strong computer skills Process-oriented, detail-focused, and quality-driven


• Effective verbal and written communication with internal, external, and global stakeholders


• Ability to multitask, manage time efficiently, and learn quickly


• Meticulous, patient, and highly accurate

What we give you:

• You join a vibrant global community with the opportunity to channel your passion every day


• A modern office environment designed for you, empowering you to bring your best


• Investment in your professional growth and development enabling you to thrive in our vibrant community


• The space to accelerate progress, positively disrupt and create what happens next


• We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives

Equal Opportunities