Client Acquisition : Female

Position Overview:

The Client Acquisition serves as the primary point of contact for customers post-enquiry or post-sale. The role ensures customer satisfaction by managing communications, resolving queries, coordinating documentation, and providing timely updates throughout the sales and project lifecycle. This position plays a critical role in building long-term customer relationships and enhancing brand credibility.

Key Responsibilities:1. Customer Relationship Management

• Serve as the single point of contact for clients from booking to possession.
• Manage all customer interactions—calls, emails, meetings—and ensure prompt and professional responses.
• Maintain healthy relationships with clients to drive referrals and repeat business.

2. Post-Sales Coordination

• Coordinate with internal departments (sales, legal, finance, projects, and CRM) to facilitate booking formalities, payment schedules, and documentation.
• Ensure timely execution and delivery of allotment letters, agreements, and demand notes.
• Track client payments, send reminders, and assist in collection follow-ups.

3. Query Resolution & Escalation Management

• Handle client queries, grievances, and feedback effectively and ensure timely resolution.
• Escalate complex issues to senior management with appropriate documentation and follow-up.

4. Project Updates & Communication

• Keep clients informed about project progress, possession timelines, and handover processes.
• Organize site visits, walkthroughs, and customer meets as required.

5. Handover & Possession

• Coordinate the handover process with the engineering and facility teams.
• Ensure all documentation, payments, and clearances are complete before possession.
• Facilitate post-possession services, warranty follow-ups, and defect rectification coordination.

6. Documentation & Reporting

• Maintain accurate and updated client records in the CRM database.
• Prepare daily/weekly MIS reports on client communications, issues, and closure status.
• Support management in audits, data verification, and client satisfaction analysis.

Qualifications & Experience:

• Education: Bachelor’s degree in Business Administration, Marketing, or any related field. MBA preferred.
• Experience: 2–6 years of experience in client servicing, CRM, or customer support within the real estate sector.
• Preferred Background: Real estate developers, property consultants, or housing finance institutions.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Customer-centric attitude with strong problem-solving ability.
• Good understanding of real estate documentation, payment plans, and project processes.
• Proficiency in CRM software, MS Excel, and reporting tools.
• Strong organizational and multitasking abilities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person