Client Account Manager

only Immediate joiners

send cvs to shilpa.srivastava@orcapod.work subject client account management

Role & responsibilities

Work youll do As a Client Account Management (CAM) professional you will work with account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients. Your responsibilities will include: 1. Independently handling end-to-end project management of initiatives on the account which could pertain to any or all account-based marketing, client relationship management, bid management, account strategy, account contracting, internal operations. risk management, etc. 2. Assisting in the development and maintenance of account marketing assets, marketing campaigns, proposal assets, and onboarding/offboarding assets and processes 3. Act as an advisor to the account leadership by sieving through information and providing perspective 4. Support information needs for client meetings, client facing materials, leadership presentations 5. Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet 6. Work with account leadership in developing and implementing the Confidentiality Information Program including onboarding and offboarding of team members 7. Coach and mentor the team on project management, client management, teaming, and other professional attributes 8. Manage the performance of team members through regular check-ins, providing timely feedback based on personal observations and client responses 9. Identify strengths of team members to provide them with opportunities and coach them in professional growth 10. Contribute to various team and talent initiatives The team Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients. Qualification and experience Required: • 7-10 years of professional experience in account management, marketing or business development field • At least 2-3 years experience of supervising teams • MBA and/or Masters (full time) in relevant field Skills • Managing small size teams • Performance evaluation, coaching • Conflict resolution, negotiation • Attention to detail with good client service attitude • Excellent verbal and written communication skills • Proficient in Microsoft Office suite • Basic understanding of SharePoint • Strong understanding of client service, marketing, sales/pre-sales in a professional services firm • Should be innovative, take initiative, and adapt to changes per business needs • Proven ability to create dashboards • Present information in a logical flow following The Minto Pyramid Principle • Good understanding of company financials • Strong reasoning and problem-solving skills