Claims Process Analyst

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Job Summary

Key Responsibilities

• Review life insurance policy documents to identify beneficiaries, loans, collateral assignments, and other features that may impact claim payments.
• Analyze underwriting documentation, particularly for contestable claims, to assess validity and compliance.
• Utilize Lifecom and/or FAST administration systems for claim review and processing.
• Apply knowledge of life claim laws and compliance, including divorce rules, community property regulations, and other jurisdictional requirements.
• Communicate effectively with customers regarding claim status, documentation requirements, and resolution timelines.
• Collaborate with internal teams to ensure timely and accurate claim adjudication.
• Maintain documentation and records in accordance with company policies and regulatory standards.
  

Required Skills & Qualifications

• Prior experience in life insurance claims processing or analysis.
• Working knowledge of Lifecom and/or FAST systems.
• Understanding of legal and compliance aspects of life insurance claims.
• Strong analytical and documentation review skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks and prioritize effectively.
  

Preferred Qualifications

• Experience with contestable claim review.
• Familiarity with state-specific life insurance regulations.
• Background in customer service or client-facing roles.