Claims Handler, Insurance Products

Role Overview: As a Claims Handler, you will be responsible for managing the end-to-end cargo claims processes. This includes ensuring timely and accurate handling, investigation, and resolution of claims. Collaboration with third-party administrators (TPA), surveyors, customers, and internal stakeholders is essential to provide proactive claims services while adhering to global guidelines and regulatory standards. Key Responsibilities: - Handle cargo claims from the initial notification to settlement and recovery. - Assign and coordinate surveyors for claim investigations. - Provide proactive claims support to global customers. - Interpret policy wordings, clauses, and exclusions with technical accuracy. - Audit claims files to ensure compliance with global claims guidelines. - Maintain documentation in the Claims Management System. - Participate in ad hoc projects and continuous improvement initiatives. Qualifications & Skills: - Licentiate/Associateship/Fellowship from the Insurance Institute of India (III) required. - Experience in marine/cargo claims is preferred. - Strong policy interpretation and analytical skills. - Excellent verbal and written communication abilities. - Effective time management and file organization skills. - Collaborative mindset with a willingness to learn and adapt to new challenges.,