Job
Description
About Rapido We are India's largest bike-taxi platform, steadily venturing into Delivery, Auto, Rental and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture! When opportunity presents itself, dont be afraid to go after it Job Summary: As a City Head for a ride-hailing app, you will be responsible for overseeing and managing all operations and business activities and demand generation within a specific city or region. You will play a critical role in driving growth, maintaining high service standards,and ensuring the overall success of the ride-hailing operations in your assigned area. You will have the opportunity to lead and shape the success of the ride-hailing operations in your assigned city or region. Your strategic thinking, operational expertise, and leadership skills will be crucial in driving growth, ensuring operational excellence, and delivering a superior experience to Captains and Customers Job Responsibilities: Develop and implement strategic plans to drive business growth and market penetration in the assigned city or region. Identify new market opportunities, assess market trends, and formulate effective strategies to increase market share. Deeply understand target segments, commute use cases and how to generate more rides from each of the areas in city Market research for understanding problem statements, get more ideas and insights on demand pockets for growth Partner with demand generation team in planning and executing marketing campaigns, monitoring performance results Oversee the day-to-day operations, ensuring seamless and efficient transportation services for Customer and Captain. Monitor key performance indicators (KPIs), analyze operational data, and implement strategies to optimize driver allocation, reduce wait times, and enhance service quality. Identify and establish partnerships with relevant stakeholders, such as local authorities, transportation organizations, and businesses, to promote the ride-hailing app and expand its user base. Develop marketing and promotional campaigns to increase brand awareness and attract new customers. Manage and nurture relationships with captains in the city. Implement strategies to attract and retain Captains, ensuring their satisfaction, engagement, and compliance with company policies. Address rider concerns and feedback promptly to maintain high levels of customer satisfaction. Lead and motivate a team of managers and operational staff, including supervisors, support agents, and coordinators.Provide guidance, training, and support to ensure the team's success and foster a positive work culture. Stay updated on local transportation regulations and laws, ensuring full compliance and adherence to legal requirements.Liaise with regulatory authorities and handle any compliance-related issues or inquiries. Monitor and manage the financial performance of the ride-hailing operations in the city. Prepare budgets, track expenses, and identify opportunities for cost optimization and revenue growth. Develop and implement contingency plans to handle emergencies, disruptions, or other unforeseen events. Coordinate with relevant teams to ensure the safety and well-being of captains and customers during crisis situations. Job Requirements: Engineering Graduate or Graduate / MBA in Business Management / Marketing / Operations. 4+ years Proven experience in operations management, preferably within the transportation, marketplace, B2C Business in technology industry / App based industry and also worked in data to drive business growth. Knowledge of the ride-hailing industry and market trends is a plus. Having a better understanding of both Customer and Captain (Driver) KPI in Ride Hailing industry / Delivery apps /Operations, etc Good to have Operations Management and Business strategy experience. Experience in Market research The ideal candidate will have a strong ability to think strategically about business and product opportunities, and a demonstrated track record of leadership. People with endless curiosity and hunger to learn Excel / SQL / Tableau or PowerBI prior experience in handling or certification is an added advantage (Not Mandatory ) Whats there for you? You will be entrusted with the responsibility to scale Rapido across one of the Indias most used Mode of Transport. Employee Travel Pass pass benefits Relocation/Joining Bonus Work life balance Flexible working Competitive salary Be your own boss Attitude
