CISCO Wireless Admin

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

- Implement and configure Catalyst 9800 Wireless Controllers.

- Conduct RF studies and design wireless networks.

- Migrate wireless networks from Aruba to Cisco or AirOS to Catalyst.

- Communicate complex technical concepts clearly to both technical and non-technical audiences.

- Collaborate with other engineers and demonstrate teamwork.

- Take ownership and accountability for projects, from start to finish.

- Learn and adapt to new technologies and changing network environments.

- Explain wireless fundamentals, including differences between 2.4, 5, and 6 GHz Wi-Fi bands, and prioritize their use in enterprise deployments.

- Discuss 802.11r, 802.11k, and 802.11v enhancements for wireless client roaming.

- Conduct wireless site surveys (predictive, passive, active) and validate data for high-density enterprise deployments.

- Demonstrate familiarity with the Cisco Wireless Portfolio, particularly the Catalyst 9800 WLC.

- Share wireless migration experience, including third-party to Cisco or Cisco to Cisco migrations.

Qualifications:

- Hands-on experience with Catalyst 9800 Wireless Controllers.

- Strong migration experience from Aruba to Cisco or AirOS to Catalyst.

- Familiarity with DNAC, SDA, and Meraki (preferred).

- Excellent communication and collaboration skills.

- Strong problem-solving and troubleshooting abilities.

- Ability to learn and adapt to new technologies.

- Experience with wireless site surveys and high-density enterprise deployments.