Cisco UC Engineer

Required Skills & Experience

• Cisco UC and Cisco Call Manager
• 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX
• UCCX Scripting, VXML Scripting, or ICM Scripting
• Cisco Webex
• Expressway, Cube, Voice Gateway

Nice to Have Skills & Experience

• Cisco Certifications (preferred CCIE Collaboration or CCNP Collaboration

We are seeking a Cisco UC III in Hyderabad, India! This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues.

Essential Functions

• Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment.
• Follows up with customer contacts to ensure satisfactory resolution
• Reports findings, tracks progress, and documents customer communication within incident management system
• Manages workload in a manner that meets defined Service Level Objectives
• Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
• Develops positive working relationships with internal and external customer

This role is offering 25LPA and is required onsite 3 days a week.