Inspiredge It Solutions logo

Cisco Technical Account Manager

10 - 19 years

15 - 27 Lacs

hyderabad

Posted:1 week ago| Platform: Naukri logo

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Skills Required

cisco ucce vxml webex

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

  • Customer Engagement & Relationship Management.
  • Act as the primary technical point of contact for assigned customers.
  • Build strong relationships with customer stakeholders and Cisco account teams.
  • experience with Cisco Cube SBC
  • hands on experience in Webex
  • Conduct regular technical reviews and strategic planning sessions.
  • Technical Expertise & Solution Delivery
  • Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.
  • Develop and maintain VXMI scripts to support custom call flows and integrations.
  • Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.
  • Collaborate with internal engineering and support teams to resolve complex issues.
  • Proactive Support & Optimization
  • Monitor customer environments for performance and reliability.
  • Recommend best practices and improvements to enhance solution efficiency.
  • Deliver technical workshops, training, and documentation tailored to customer needs.
  • Project Management & Coordination
  • Support onboarding, upgrades, and migrations of Cisco contact center solutions.
  • Coordinate with cross-functional teams to ensure timely delivery of services.

Preferred candidate profile

  • Expertise in Cisco UCCE environments.
  • Proficiency in VXMI scripting and contact center workflows.
  • Experience managing certificate renewals and security compliance.
  • Hands-on experience with Cisco Cube SBC.
  • Familiarity with Cisco Webex.
  • Strong technical troubleshooting and solution delivery capabilities.

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