Cineplex Usher

The Usher is responsible for delivering an exceptional guest experience by assisting customers throughout their visit to the cineplex. This includes greeting and guiding guests, managing auditorium entry/exit, assisting at counters, operating POS systems, and maintaining cleanliness & safety standards. Knowledge of the Vista cinema management system will be an added advantage.

Key ResponsibilitiesGuest Experience & Front-of-House Operations

• Welcome guests warmly and guide them to screens, seats, and facilities.
• Assist guests with inquiries related to showtimes, seating, and cinema facilities.
• Ensure queue management and smooth flow of guests at entry and concession counters.
• Support guests with special needs, senior citizens, or families requiring assistance.

POS & Counter Operations

• Operate Point of Sale (POS) system for ticketing and/or concessions.
• Handle cash, card, UPI, and digital payments accurately.
• Promote combo offers, upgrades, and loyalty programs to increase sales.
• Manage basic stock handling at concession counters (popcorn, beverages, snacks).

Auditorium & Safety Management

• Check tickets and ensure guests enter the correct auditorium.
• Conduct pre-show checks for cleanliness, screen quality, sound, seat conditions, and safety.
• Monitor audience behavior and maintain discipline inside the auditorium.
• Ensure timely show start, interval, and end-of-show routines.
• Follow emergency procedures and safety protocols when required.

Cleanliness & Hygiene

• Maintain cleanliness of lobby, counters, restrooms, and auditoriums.
• Ensure quick turnaround of auditorium cleaning between shows.
• Adhere to food safety, hygiene, and sanitization standards.

Skills & Qualifications

Education: 12th Pass / Graduate (preferred)
Experience: 0–2 years in customer service, hospitality, cinema, or retail.
Preferred Skills:

• Experience in cinema operations or hospitality industry.
• Working knowledge of Vista Software (preferred).
• Good communication skills (English & Local Language).
• Customer-focused attitude with a pleasant and energetic personality.
• Basic computer knowledge & POS handling skills.

Behavioral Competencies

• Positive attitude and team spirit
• Polite, disciplined, and well-groomed
• Ability to multitask under high-pressure show timings
• Problem-solving and guest-handling skills
• Punctual and reliable

Work Environment

• Rotational shifts, including weekends and public holidays
• Uniform and grooming standards to be followed at all times

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month