Chronicle SIEM & SOAR Product Support Lead

Chronicle SIEM & SOAR Product Support Lead

This role requires excellent communication skills to mentor and upskill Technical Support Representatives (TSRs) and Subject Matter Experts (SMEs), while ensuring high-quality product engineering support delivery.

Roles & Responsibilities

• Lead

  Chronicle SIEM & SOAR Product Engineering Support

  activities, ensuring timely and effective issue resolution
• Train and mentor Technical Support Representatives and Subject Matter Experts on Chronicle SIEM and SOAR platforms
  
• Manage and develop a high-performing support team focused on threat detection, response, and intelligence use cases
  
• Provide hands-on support for complex Chronicle SIEM and SOAR issues, including advanced troubleshooting and root cause analysis
  
• Design and deliver structured training programs related to Chronicle Product Engineering Support
  
• Support and optimize Chronicle-specific use cases, detection rules, and dashboards
  
• Work with multiple data ingestion methods and forwarders to ensure accurate and reliable log ingestion
  
• Write, edit, and optimize

  complex detection rules and queries

  using:
• YARA-L
  
• SQL
  
• XML
  
• JSON
  
• Troubleshoot and fix Chronicle dashboards, parsing issues, and correlation logic
  
• Collaborate with internal security, engineering, and operations teams to enhance platform effectiveness
  
• Stay current with emerging threats, detection techniques, and Chronicle product enhancements
  
• Support compliance and security best practices within Consumer Retail and Logistics environments
  

Mandatory Skills

• Chronicle SIEM & SOAR

  Product Engineering Support Training Experience

• Minimum 4+ years of hands-on experience supporting

  Google Chronicle SIEM and SOAR

• Strong expertise in Threat Detection & Response, Threat Intelligence, SIEM, and SOAR
  
• Excellent communication, presentation, and mentoring skills
  

Desired Skills

• Experience managing and delivering

  Chronicle Product Engineering Support training programs

• Exposure to multiple data ingestion methods and forwarders
  
• Writing and editing complex detection rules and dashboards
  

• GCP and Google Security certifications

  (added advantage)

Technical Skills

• YARA-L
  
• SQL
  
• XML
  
• JSON
  
• Chronicle detection engineering and dashboard troubleshooting
  

Education

• Bachelors or Master’s degree in Computer Science, Information Security, Engineering, or a related discipline