Chief Risk Officer

About the Role:

Enterprise Risk Management (ERM)

Role & responsibilities

1. Enterprise Risk & Governance

• Define and lead the

  Enterprise Risk Management (ERM) Framework

  covering strategic, financial, operational, compliance, fraud, and cyber risks.
• Establish and maintain risk appetite and tolerance levels aligned with Board directives and regulatory expectations.
• Serve as Secretary to the Boards

  Risk & Audit Committees

  , presenting dashboards, emerging risks, and actionable insights.

2. Payments & Transaction Risk (Core Focus)

• Provide

  deep oversight of payments risk

  across UPI, cards, wallets, BBPS, merchant acquiring, cross-border flows, and payout ecosystems.
• Strengthen onboarding controls (KYC/KYB, merchant underwriting, synthetic ID detection).
• Implement advanced transaction monitoring: rules engines, velocity limits, device fingerprinting, behavioral analytics, anomaly detection.
• Oversee

  disputes, chargebacks, and merchant fraud

  , driving root-cause fixes and recovery strategies.
• Balance

  secure yet frictionless journeys

  for customers and merchants.

3. Fraud & Financial Crime

• Lead fraud risk management across

  consumer and merchant

  channels.
• Monitor emerging fraud patterns (UPI/social engineering scams, mule accounts, merchant collusion, synthetic identities, phishing).
• Ensure strong

  AML/CFT programs

  including suspicious transaction monitoring, reporting, and FIU engagement.
• Align fraud prevention with global best practices and RBI expectations.
  

4. Credit, Operational & Regulatory Risk

• Oversee credit risk controls across digital lending, and merchant credit lines.
• Establish operational risk frameworks covering process risk, outsourcing/vendor risk, and business continuity.
• Ensure full compliance with

  RBI Master Directions

  (KYC, PPI, BNPL, Digital Lending), data protection laws, and statutory reporting.

5. Technology, Analytics & Risk Infrastructure

• Oversee deployment of

  fraud monitoring and risk management platforms

  (Actimize, Falcon, SAS, Feedzai, ML models).
• Partner with Data Science & Engineering to embed

  real-time risk scoring

  into onboarding, payments, and merchant flows.
• Build predictive dashboards and KRIs for

  early warning signals

  and Board reporting.

Preferred candidate profile

1. Experience:

2. Domain Knowledge:

• Deep knowledge of digital payments (UPI, cards, wallets, BBPS, merchant acquiring, cross-border).
• Strong exposure to merchant risk, chargebacks, disputes, and onboarding risk.
• Understanding of lending fraud, first-party default, synthetic IDs, and wholesale/commercial banking risk.
• Solid grounding in AML, KYC/KYB, RBI operational frameworks, and enterprise risk frameworks.

3. Technical Acumen:

4. Leadership & Stakeholder Skills:

• Credibility in engaging with Boards, Regulators (RBI, FIU, SEBI), Auditors, and Investors.
• Proven ability to challenge and guide business teams constructively while enabling growth.
• Track record of building and leading large, multi-disciplinary teams.
• Excellent communication: ability to simplify complex risks for varied audiences (Board, CXO, regulators, operational teams).