Chat Support Intern

0 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Customer Interaction Intern (Chat-first)


Location:

Duration:

Timings:

Joining:

Work mode:


✨ About the role

You’ll handle high-volume chat conversations (WhatsApp Business + website chat), protect conversions, and create delightful post-purchase experiences. This is a fast-paced, high-impact role — ideal for someone calm under pressure, empathetic, and detail-oriented.


Primary channel:

Secondary channels:

Hinglish / Hindi + English


⚙️ Key responsibilities

  • Manage

    100–200 chat conversations daily

    with speed and empathy.
  • Resolve WhatsApp & website queries: order status, tracking, cancellations, product FAQs, payment confirmations.
  • Process and coordinate returns, refunds, and replacements using

    Shopify + CRM/ticketing tools

    .
  • Raise and follow up on escalations with Warehouse, Logistics, and Quality teams.
  • Log accurate notes & tags for every interaction; keep CRM/ticket updated until closure.
  • Use and improve canned replies / knowledge base for consistent, fast responses.
  • Collect customer feedback and flag recurring issues to the CX lead.


🔎 Must-have

  • Strong written communication in

    Hindi + English

    (Hinglish fluency preferred).
  • Fast, accurate typing under pressure (comfortable with 100–200 chats/day).
  • Comfortable speaking on phone calls when needed.
  • Proactive, patient, detail-oriented, and able to follow SOPs.
  • Prior customer-facing experience or internships — a plus.


🧭 How to apply

resume

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