Chat Support Intern

Customer Interaction Intern (Chat-first)

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✨ About the role

You’ll handle high-volume chat conversations (WhatsApp Business + website chat), protect conversions, and create delightful post-purchase experiences. This is a fast-paced, high-impact role — ideal for someone calm under pressure, empathetic, and detail-oriented.

Primary channel:

Secondary channels:

Hinglish / Hindi + English

⚙️ Key responsibilities

• Manage

  100–200 chat conversations daily

  with speed and empathy.
• Resolve WhatsApp & website queries: order status, tracking, cancellations, product FAQs, payment confirmations.
• Process and coordinate returns, refunds, and replacements using

  Shopify + CRM/ticketing tools

  .
• Raise and follow up on escalations with Warehouse, Logistics, and Quality teams.
• Log accurate notes & tags for every interaction; keep CRM/ticket updated until closure.
• Use and improve canned replies / knowledge base for consistent, fast responses.
• Collect customer feedback and flag recurring issues to the CX lead.

🔎 Must-have

• Strong written communication in

  Hindi + English

  (Hinglish fluency preferred).
• Fast, accurate typing under pressure (comfortable with 100–200 chats/day).
• Comfortable speaking on phone calls when needed.
• Proactive, patient, detail-oriented, and able to follow SOPs.
• Prior customer-facing experience or internships — a plus.

🧭 How to apply

resume

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