Chat Support Executive

0 - 5 years

3 - 10 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary:

Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team.

Who Can Apply:

  • 12th Pass / Diploma / Graduate
  • Excellent written English skills
  • Comfortable with night shifts & rotational shifts
  • Basic computer knowledge

Perks & Benefits:

  • 5-day work week
  • Night shift allowance + Overtime pay
  • Free cab (night shifts)
  • Subsidized meals
  • Health & Life Insurance
  • PF, Gratuity, Parental Leave
  • Career growth opportunities
  • Performance incentives
  • To escalate the queries of the customer via Chat/Email and Voice
  • Resolve the customer issue for international customers.
  • To provide the best resolution to the customers.
  • Maintain the better relationship with the customers.
  • Meet the customers requirements and provide them satisfaction with the best resolution of their queries.
  • Qualification: 12th and Above
  • Good communication skill (Verbal & Written)
  • Computer Knowledge
  • Flexible (24/7) environment

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