Posted:14 hours ago|
Platform:
On-site
Full Time
Key Responsibilities:
Handle Customer Queries:
Respond to customer queries regarding orders, refunds, and deliveries via chat.
Provide accurate updates about order status, delivery time, and restaurant availability.
Resolve Issues in Real-Time:
Ensure Service Quality:
Communicate politely, professionally, and empathetically at all times.
Manage high chat volumes while maintaining fast response times.
System Operations:
Use internal tools to track, manage, and update order details.
Document all customer interactions and resolutions accurately.
Meet Performance Targets:
Handle 80- 100 customer chats per day.
Maintain typing speed of 35-45 WPM with high accuracy.
Achieve customer satisfaction score (CSAT) targets.
Requirements:
Proficient verbal and written communication skills in English.
Strong typing skills 40-50 WPM) with high accuracy.
Ability to multitask and manage high chat volumes.
Previous experience in chat support or customer service preferred.
Problem-solving mindset and a positive attitude.
drop your resume over email unnati@nextmantra.in .
Next Mantra Solution Private Limited
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