Chat Support Executive

Job Description

Hiring Now: Flipkart Chat Blended Associate - Customer Support (Work from Office) About the Role: Join our team as a Customer Support Associate for Flipkart. This is a full-time office-based role, offering you a chance to start your career with one of India's leading e-commerce companies. If you are a fresher with strong communication skills and a passion for helping people, this is a great opportunity for you. Role: Customer Support Associate (CSA) What You Will Do: Support customers via chat, message, and phone Help resolve online product and delivery-related queries Share accurate information using internal tools Ensure a positive customer experience at every touchpoint Who Can Apply: Freshers are welcome Minimum qualification: 12th pass Must have good communication skills in English and Hindi Typing speed of 30 words per minute with 90 percent accuracy Must be willing to handle both chat and call support Open to working in 24 by 7 shifts Should not have attended a Flipkart interview in the last 3 months Must be available to work 5 days a week with 2 rotational week offs No planned leaves for the first 3 months after joining Shift Details: Total shift duration is 10.3 hours per day, including a 45-minute break 9.45 hours of actual work per shift Interview Process: HR round through video call Typing test (5 minutes) PMAPS assessment Client interview including voice and mock chat round Salary Details: For Freshers: Annual CTC of 174447 rupees, with a monthly in-hand salary of approximately 12700 rupees For experienced candidates with at least one year in BPO or two years in any service industry: Annual CTC of 209447 rupees, with a monthly in-hand salary of approximately 15300 rupees Salary starts from Day 1 Fixed salary, no variable components Documents Required: Educational certificates Aadhar card with full date of birth PAN card For experienced candidates: Last three months’ payslips, offer letter, and release letter Why Join Us: Great opportunity for freshers to start a professional career Learn and grow with a leading brand Friendly and supportive work environment Fixed salary with no sales targets Start your journey with Flipkart today! Apply now and begin your career in customer support. Job Types: Full-time, Permanent, Fresher Pay: ₹12,700.00 - ₹15,300.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift US shift Application Question(s): Salary for freshers is 12,700 per month and for experienced is 15,300 . Are you comfortavble with it ? Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Location: Rajarhat, Kolkata, West Bengal (Required) Work Location: In person