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Chat Support Executive

Chat Support Executive

Transcom

0 - 2 years

3 - 4 Lacs

Gurugram

Posted:12 hours ago| Platform:

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Skills Required

Technical Helpdesk International Technical Support Chat Support Technical Customer Support International Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for international chat support. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and the ability to manage customer interactions with professionalism and accuracy. Key Responsibilities: Handle customer queries via international chat support platforms. Deliver prompt and accurate solutions to customer issues. Troubleshoot basic technical issues and escalate complex problems when necessary. Maintain a high level of customer satisfaction and quality in every interaction. Work effectively in a fast-paced, team-oriented environment. Follow standard operating procedures and adhere to process guidelines. Required Skills & Qualifications: 02 years of experience in a BPO or call centre environment. Excellent verbal and written communication skills in English. Ability to handle international chat processes; knowledge of multiple languages is an added advantage. Strong problem-solving skills with a keen eye for detail. Basic technical troubleshooting experience (software/hardware/network-related queries)

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Transcom

www.transcom.com

Customer Experience Management

Stockholm

30,000+ Employees

76 Jobs

Key People

Jonas Dahlberg

CEO
Lars Vesterlund

CFO
Daniel Hesser

Chief Commercial Officer

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Chat Support Executive